Shipping Method	Cost	Estimated Delivery Time
Standard Shipping (DHL)	FREE on all orders	7 -14 days

Product	Cost	Estimated Delivery Time
Non-pre order items	Shipping FREE on all orders	7 - 14 days Most orders arrive within 7 days; however, delivery may take up to 14 days due to external factors or carrier delays.
Pre order items	Shipping FREE on all orders	14 - 21 days Most orders arrive within 14 days; however, delivery may take up to 24 days due to external factors or carrier delays.

Many St. ARTLoe items are available on a pre-order basis.

• Processing time: 1–3 business days
• Production begins once payment is confirmed
• Orders are dispatched via DHL

Once your order is confirmed and payment has been received, production and processing will begin.

You will receive:

• An order confirmation email
• A shipping confirmation email
• A DHL tracking number once dispatched

Shipping methods may vary depending on:

• Your location
• Product availability

In some regions, DHL may transfer the parcel to a local partner for final delivery. Tracking will be provided, though updates may vary by location.

Please ensure your shipping details are accurate and complete before checkout.

• P.O. Boxes may be accepted where supported by DHL.
• Some deliveries may require a physical address or signature confirmation.
• We are unable to deliver to security-restricted locations (e.g., military bases).

St. ARTLoe is not responsible for delays or failed deliveries due to incorrect or incomplete addresses.

Most orders are delivered within the estimated timeframe stated above. However, delivery times may be affected by:

• DHL operational delays
• Customs processing (for international orders)
• Weather conditions
• Public holidays

Please refer to your DHL tracking information for the most up-to-date delivery status.

If:

• Your tracking shows “Delivered” but you have not received your order, or
• Your package has not arrived within the expected timeframe

Please contact our customer support team within 90 days of your order date, and we will investigate promptly.